Have questions? We've got answers.
Whether you’re a new parent exploring Tiny Steps or a current family looking for clarification ,this section answers our most frequently asked questions and highlights a few key policies that guide how we care for your child and communicate with families.
Frequently Asked Questions:
What are your hours of operation?
- Our centers are open Monday through Friday. You can view center-specific opening and closing times here: Center Hours & Contact Information
- For holidays, emergency closures, or early dismissals, refer to our public calendar: View Calendar
Do you offer part-time care?
- Yes. We provide both full-time and part-time care options to support a variety of family needs.
How do I make tuition payments?
- We accept payments through the Brightwheel app, Zelle, 4CS subsidy payments, cash, and money orders.
- Payment terms and conditions may vary by child and family situation. Please contact our admin team with questions — we’re happy to work with your specific case.
What is your illness policy?
- Children with symptoms of illness must remain at home until they are well or cleared by a doctor. A medical note may be required.
- Full health and exclusion guidelines are shared with enrolled families through our Parent Handbook
Do you provide meals and snacks?
- Yes. All children receive nutritious, age-appropriate meals and snacks each day at no additional cost.
- Meals meet CACFP standards and are approved by the New Jersey Department of Agriculture
How do I communicate with my child’s teacher?
- We use Brightwheel to share messages, photos, daily reports, and real-time updates.
- If needed, you can also call your center directly, and an administrator can transfer your call to your child’s classroom.
What ages do you serve ?
- We welcome children from 6 weeks to 5 years old across all three of our Paterson locations.
- During the summer, we also offer programs for children up to 13 years of age. Availability may vary by location and demand.
Do you accept 4CS or other tuition assistance programs?
- Yes. We proudly accept 4CS and other tuition assistance programs supported by the New
Jersey Department of Human Services. - We follow compliance standards set by the New Jersey Department of Children and Families
(DCF), which oversees childcare licensing and support services.
Are your staff certified and trained in safety procedures?
- Yes. All educators are certified in CPR and First Aid and complete ongoing professional development throughout the year.
- We are committed to health, safety, and regulatory compliance under New Jersey DCF licensing standards.
How do I visit a center or begin enrollment?
You can schedule a tour directly from our homepage or any page where the “Schedule a Tour” button appears.
Each center also has a dedicated location page with address details, hours of operation, photos, and contact information:
● McBride Ave – Directions & Info
● Paterson Ave – Directions & Info
● Union Ave – Directions & Info
Once you’re ready, our team will guide you through the application process, document submission, and next steps.
Key Policies Include:
Some of our most important operational policies include:
● Attendance and Absence
● Tuition and Late Payment Fees
● Drop-off and Pick-up Procedures
● Health and Safety Guidelines
● Technology and Communication Policy
Full policy details are available to currently enrolled families through the Parent Handbook.
